To help us deliver our services we have share information and data with some external processors and 3rd party apps. We list those processors here and outline the agreements in place:
For clarity – we asses all processors to ensure our continued compliance with our obligations to Users, Clients, and data processing regulations such as GDPR.
We use Pipedrive to record customer names, email addresses, phone numbers and details of communications sent and received.
All the transactional and marketing emails from The Hug Group are sent out through Sendgrid Inc. That means sharing email addresses and email content.
Our relationship is governed by their standard Terms of Service and a Data Processing Addendum in line with GDPR requirements. To find out more, click the link below.
We primarily use Slack for internal electronic communications. It’s entirely possible that at times these discussions will be about clients and particular situations they need assistance with, and in that regard, data will be shared.
Slack store their Data in USA Data Centres and have certified with EU-US Privacy Shield. Additionally, our relationship is governed by their Terms of Service and a GDPR compliant Data Processing Addendum, both of which can be found below.
We process debit and credit card payments using Stripe Payments Europe Limited. a worldwide payments provider. The main capture is through their European subsidiary based in Ireland, but some of the data is passed to Stripe Inc. the parent company in the USA. For this transfer to be lawful they employ the European Commission’s Standard Contractual Clauses (“Model Clauses”) to allow for the lawful transfer of such data under the EU Data Directive. For more information, click the link below.
The Sage Group Plc
The Hug Group uses products of The Sage Group to produce for financial management and invoicing. Data shared with Sage may include your name (including business name), address, email address and telephone number.